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Hassle-Free 30-Day Returns & Exchanges

At Alexis Russell Jewelry, we are committed to creating unique, handcrafted jewelry that every customer will love.  Because we want our customers to feel as confident in their purchase as we are in our jewelry, we are happy to offer the following services on orders from our website:

• Return & Exchange Policy
• Complimentary 30-Day Resizing Policy
• Preparing Returns, Exchanges & 30-Day Resizings
• Receiving A Refund

Return & Exchange Policy

Customers not fully satisfied with their purchase may return or exchange any qualifying jewelry within 30 days of receiving their order.

Any item returned to Alexis Russell Jewelry must be unworn or undamaged in order to receive a return or exchange.  Alexis Russell Jewelry does not accept any returns or exchanges for certain, non-qualifying jewelry.  Non-qualifying jewelry includes the following items:

• • CUSTOM JEWELRY: Custom jewelry is designed to a specific customer’s unique taste and style.  Pieces defined as “Custom Jewelry” are easily identifiable by their product name, as they will include one of the following:
        - "Design Your Own"
        - "One of a Kind"
        - "Custom"
        - "Personalized"
• • UNIQUELY MODIFIED JEWELRY: Uniquely modified jewelry includes engravings or any special requests.
• • RESIZED RINGS: Rings eligible for resizing cannot be returned and reordered for the same item in a different size.
• • FINAL SALE: Items purchased at a discount are deemed final sale and ineligible for return.
• • INTERNATIONAL ORDERS: Orders delivered outside of the United States are not eligible for free returns.
• • WORN JEWELRY: Jewelry with scratches, markings, or other signs of wear incurred after item was received.

Any customer unsure whether an item is eligible for return may contact info@alexisrussell.com or call 716.445.6618 for clarification.

Complimentary 30-Day Resizing

Rings purchased through Alexis Russell Jewelry are eligible for complimentary resizing for the first 30 days, including free shipping both ways. The 30-day policy begins when an order is received by a customer.

While Alexis Russell Jewelry is able to provide resizing for most rings, we are unfortunately unable to provide resizing for the below rings:

    • Grooved and faceted bands
    • Eternity rings
    • Rings with alternative metals (i.e. tantalum or gold filled)
    • Rings altered by another jeweler

Outside of the 30-Day Complimentary Resizing period, we are more than happy to resize your ring at any point during the lifetime of its wear. This service is currently priced between $75 and $95 USD for the materials and work of our in-house bench jewelers. Please contact info@alexisrussell.com for more information.

Preparing Returns, Exchanges & 30-Day Resizings

Alexis Russell Jewelry requires customers seeking a return, exchange or 30-day resizing to adhere to the following guidelines.
Please note, we can only provide coverage on any returned package when our packaging & return instructions are followed.

1. CONTACT CUSTOMER CARE:

Please contact Customer Care by one of the following methods:

• EMAIL: Please send an email to returns@alexisrussell.com and include the following key information:
            1. Original order number
            2. Email address from the original order
            3. Indicate if requesting return, exchange, or ring resizing
            4. Reason for request
• PHONE: Please call Customer Care at 716.445.6618 during our regularly scheduled work hours (Mon - Thurs, 9 am - 5 pm EST & Fri, 9 am - 5 pm EST) and our team will happily assist with the return, exchange, or ring resizing.

2. RECEIVE FREE SHIPPING LABEL:

Customer Care will open a return case via email and provide a free insured return shipping label.  Please allow 1-2 business days to hear back from our team. Customers must print the Return Contact Form to include in the returned package.  Customers have 14 days to ship returned items from the date the label is received via email.

3. PACKAGE RETURN:

All jewelry items must be returned back to Alexis Russell Jewelry in the original packaging.

• Contents of the package must include:
          - Returned item(s)
          - Completed Return Contact Form
          - Any promotional gift included as part of original purchase
  
• How to Package Items:
  
         - Place returned items in original package.  If original packaging is unavailable, jewelry must be double boxed to ensure           safe and secure delivery.
         - Seal the box and mark out any old addresses or bar codes.  Affix the label to the outside of the box.

4. SHIP YOUR PACKAGE:

Alexis Russell Jewelry returns utilize USPS or FEDEX, depending on how the item was shipped to you originally.  The return label received will indicate which shipping carrier must be used to return the item(s).  All packages must be shipped by the following process:

• Return shipments must be dropped off at the shipping carrier indicated on the return label.
• Find a staffed shipping location to ship your package.
• Obtain a receipt  from the staffer that took the package. This will act as proof of insurance.
• Alexis Russell is not responsible for packages left in drop boxes or non-staffed locations.  Alexis Russell is not responsible for packages left in drop boxes or non-staffed locations.

Receiving A Refund

Once a returned order is received by Alexis Russell Jewelry, our team will inspect your item(s) to ensure compliance with our return policy before issuing a refund or exchange.

• Your refund or exchange credit will be processed in 3-5 business days upon receiving the item.
• Refunds will be issued back to the original form of payment. Credit Cards may take up to 5-7 business days to receive based upon financial institution.  Third party providers, such as Paypal or Affirm, may take longer to process and customers should reach out directly to these providers should there be any questions or concerns.
• Merchandise Credit will be issued via electronic gift card to the email address provided in the original order.

If you have any questions...

Let’s chat! Give us a call 716.445.6618 (Mon - Thurs: 9am-6pm EST & Fri: 9am - 5pm EST) or email us at info@alexisrussell.com at your convenience.